Token generation

Token Management System can generate tokens that can be displayed on any screen.

Appointment tracking

Token Management System can track appointment lists for each queue by date or time.

Appointment status updates

Token Management System can update appointment status as completed, canceled, or no-show.

Announcements

Token Management System can make announcements to the public.

Bulk mailing

Token Management System can support bulk mailing.

Email and mobile

Token Management System can enable email and mobile as mandatory

Products Details

Token Management System is a cloud based queue management software offering smart queue management solutions to government / private organizations to execute their queue management effectively. Our vision is to enable the organization to handle customer queues efficiently and make every customer visit experience excellent by replacing physical queues with virtual ones.

Requirements

Any organization dealing with public services has multiple visitors during the working hours and it will be a tough task for the organization to manage the crowd.

Problem with regular queue management system

Crowded Waiting Areas

Organizations have to invest more for crowd waiting areas for sitting places and extra manpower just to manage crowds.

No Social Distancing

Social Distancing is the key to being healthy nowadays due to Covid 19 and other virus spreads. Hospitals waiting areas are more crowded during the virus spread and it keeps multiplying the spread.

Wait Time

If a visitor check in by physically visiting the premises then they have to wait more. Wait time is a very important factor in a customer’s experience.

Business Intelligence

With a regular queue management system It may be tough for an organization to manage their visitors data which can helps to optimized organization performance.

---

How Token Management System Solve Problem

Book Token Online

Visitors can do online check in and visit the premises after booking the token. During the check in he can check the average waiting time and visit the premises accordingly. So it will help to manage the crowd in the waiting area.

Smooth Queue Processing System

Every Host / Counter have the control to call the visitor in queue, Host / counter can view their visitor list and they can easily call visitor and close request, They also have rights to transfer the token in case they have to transfer the token to their colleagues / other counter

Multiple Display With Announcement

System provide two types of display boards for visitor

Common Display Board for multiple queues where visitors can view waiting token list and current progress on the display board, Token number will be announced on common display board so visitors can get attention to the queue processing.

Single Display Board for each counter it will show Current Visitor name and token number on display board

Visitor Analytics

Administrator / Manager have rights to analytics dashboard, It will show various analytics in the form of charts and graph so manager can take the right decision for optimization

Advertisement / Announcement

System also had a section to manage Advertisement / Announcement these information will be displayed on Common display Board

Admin Controls

Easy tool for administrators to manage various queue settings which can help admin create / update new queues, manage queue timings, manage holiday manage queue managers easily.